The future of work is Omnichannel.
All aspects of organizational strategy are interconnected.
We believe in creating holistic, integrated experiences for teams and individuals to contribute their best work.
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Our Services
We are trusted by
Khalid SAIDUDDIN
CEO & Co-Founder | Zension Technologies Inc.
We engaged Cosmic Centaurs for the first time to help us revisit our Company Purpose, Values & Brand. This was after a period of significant expansion. The outcome and the interaction was excellent. Cosmic Centaurs are an engaged and informed group of professionals, who also felt like they were part of our team. Happy to work with them again.
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Our Approach
We follow a 4 step process that goes from insight, to action, to measurement
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ASSESSMENT
During this discovery phase, we run our Omnichannel Organization™ assessment, a combination of surveys, in-depth interviews, archival audit, and secondary research. Our goal is to understand your business and organizational goals and your teams' needs and aspirations.
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STRATEGY
After presenting our assessment findings, we engage with stakeholders and team members to co-design the strategy and implementation plan, through a series of facilitated workshops and discussions.
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IMPLEMENTATION
This is where we take off our consultant hats and put on our project manager hats. Together with your team members we execute our plan in agile sprints, allowing us to deliver fast and iterate on our approach.
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MEASUREMENT
To wrap up the project, we measure the progress of your organization or team against our agility and flexibility KPIs to show the impact of our work and ensure the new ways of working are adopted sustainably.
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What is an Omnichannel Organization?
Omnichannel experiences are used to drive rich and engaging user experiences across industries.
The Omnichannel Organization & Brand ™️ deliver a coherent experience that is aligned with the organization’s goals, for both customers and employees, extending across all touch points, both physical and virtual.
The Omnichannel Organization
The Omnichannel Organization allows you to engage and connect with your employees, enabling them to seamlessly align with the organization’s goals while adding meaningful value, wherever they are.
The Omnichannel Brand
The Omnichannel Brand allows you to create a consistent customer experience across all touchpoints and channels through integrated digital products, marketing, and communications.