In the 3rd season of Centaur Stage, Marilyn Zakhour, Founder & CEO of Cosmic Centaurs, is narrating stories of how companies succeeded or failed by showing how their leaders leveraged their organizations in delivering on their strategies (or failed to).
How did America’s most popular airline, Southwest Airlines, cancel 16,700 flights over the 2022 Christmas period, leading to a 220 million dollar loss?
Short answer: it was the tipping point of 20 years of neglect.
In this 4th episode of Centaur Stage Season 3, Marilyn shared the story of the rise and fall of Southwest Airlines.
Watch the video below, or listen to the podcast.